1. Introduction

NTS is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA). While we are not ISO certified, our practices and procedures are deliberately aligned with the principles and best practices outlined in ISO 9001:2015, ISO 27001:2013, and ISO 27701:2019 standards to ensure the highest level of data protection and quality management.

2. Platform Metrics & Monitoring Data

NTS collects system and network metrics as part of its core monitoring functionality. This includes but is not limited to:

• CPU performance and utilization metrics
• RAM usage and memory metrics
• GPU performance monitoring
• Logical drive capacity and usage
• Physical drive performance metrics
• Running processes and their resource usage
• System services status, configuration and runtime state
• Startup applications and their configurations
• Installed applications and software inventory
• Network interface statistics and performance
• Network device connectivity and response times
• System hardware information and specifications

As our platform continues to develop, the specific metrics collected may evolve, but they will always fall within these general categories of system and network performance data. All metrics are visualized in the Control Panel through time-series charts and dashboards, allowing MSPs to track performance trends and system health over time.

This monitoring data is:

• Collected every 15 seconds for detailed metrics
• Stored in our secure time-series database
• Retained for 10 days in detailed form and 12 months in summarized form
• Accessible only to:
  • The MSP that commissioned the monitoring
  • NTS development team for platform maintenance and improvement
• Used solely for the purpose of system monitoring, troubleshooting, and performance optimization
• Never shared with or sold to third parties

Access to the Control Panel (CP) where this data is displayed is strictly controlled through secure authentication. Each MSP can only view data from their commissioned sites, ensuring complete data isolation between different MSPs using our platform.

3. Information We Collect

We may collect the following personal information:

• Name and surname
• Contact information (email address, phone numbers)
• Company information
• Business location
• IP address and browser information
• Usage data and preferences

4. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our services
• Processing your beta access requests
• Communicating updates and support information
• Improving our products and services
• Complying with legal obligations

5. Information Security (ISO 27001 Aligned)

Following ISO 27001 principles and best practices, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data
• Regular security assessments
• Access controls and authentication
• Regular backup procedures
• Incident response procedures

6. Quality Management (ISO 9001 Aligned)

Our commitment to quality follows ISO 9001 principles. We:

• Regularly review and improve our privacy processes
• Maintain documented procedures
• Provide staff training on privacy matters
• Monitor and measure our privacy performance

7. Privacy Information Management (ISO 27701 Aligned)

Following the privacy principles outlined in ISO 27701, we:

• Maintain transparency in our data processing activities
• Implement privacy by design and default
• Conduct privacy impact assessments
• Manage third-party risks

8. POPIA Compliance

In accordance with POPIA, we ensure:

• Accountability for personal information protection
• Processing limitation and purpose specification
• Information quality and openness
• Security safeguards and data subject participation

9. Beta Access Terms

By participating in our Beta Access program, you acknowledge and agree to the following:

• The software is provided "AS IS" and "AS AVAILABLE" without any warranties, express or implied
• Beta versions may contain bugs, errors, or other issues that could cause system or other failures and data loss
• You participate in the Beta program at your own risk
• We are not liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:
• Use or inability to use the Beta software
• Data loss or corruption
• System failures or downtime
• Business interruption
• Loss of profits or business opportunities

Additional Beta Terms:

• We reserve the right to modify, suspend, or terminate the Beta program at any time without notice
• Beta features may be changed or removed in the final release
• There is no guarantee that Beta features will be included in the final product
• You agree not to disclose confidential information about the Beta software
• Feedback provided during the Beta program may be used to improve our services
• We may collect additional usage data and crash reports during the Beta period

Commercial Use During Beta:

• While commercial use is permitted during the Beta period, you do so at your own risk
• You are responsible for compliance with all applicable laws and regulations in your use of the Beta software
• You may use the Beta software to monitor your own and your clients' endpoints and gain profit from this
• You should have contingency plans in place for potential service interruptions
• You are responsible for compliance with all applicable laws and regulations in your use of the Beta software

10. Your Rights

You have the right to:

• Access your personal information
• Correct or update your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Lodge a complaint with relevant authorities

11. Contact Information

For any privacy-related queries or to exercise your rights, please contact our Information Officer:

• Email: beta@nts.software
• Website: www.nts.software