NTS is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA). While we are not ISO certified, our practices and procedures are deliberately aligned with principles and best practices outlined in ISO 9001:2015, ISO 27001:2013, and ISO 27701:2019 standards to ensure the highest level of data protection and quality management.
security
Your Data, Your Rights
Privacy Policy
NTS is committed to protecting your privacy and ensuring the security of your personal information in accordance with POPIA and international best practices.
description
1. Introduction
monitoring
2. Platform Metrics & Monitoring Data
NTS collects system and network metrics as part of its core monitoring functionality. This includes but is not limited to:
memoryCPU performance and utilization metrics
sd_cardRAM usage and memory metrics
developer_boardGPU performance monitoring
storageLogical drive capacity and usage
hard_drivePhysical drive performance metrics
appsRunning processes and their resource usage
settings_applicationsSystem services status, configuration and runtime state
rocket_launchStartup applications and their configurations
inventoryInstalled applications and software inventory
lanNetwork interface statistics and performance
routerNetwork device connectivity and response times
devicesSystem hardware information and specifications
As our platform continues to develop, specific metrics collected may evolve, but they will always fall within these general categories of system and network performance data. All metrics are visualized in the Control Panel through time-series charts and dashboards, allowing MSPs to track performance trends and system health over time.
info
Data Collection & Usage
This monitoring data is:
- Collected every 15 seconds for detailed metrics
- Stored in our secure time-series database
- Retained for 10 days in detailed form and 12 months in summarized form
- Accessible only to the MSP that commissioned the monitoring and NTS development team for platform maintenance
- Used solely for system monitoring, troubleshooting, and performance optimization
- Never shared with or sold to third parties
security
Database-per-Tenant Isolation
Our platform implements database-per-tenant architecture where each MSP agency has their own separate database. User-account controlled access ensures each MSP can only access their own data through secure authentication. This provides complete data isolation between different MSPs using our platform, with no shared database infrastructure between agencies.
person_search
3. Information We Collect
We may collect the following personal information:
badgeName and surname
contact_mailContact information (email address, phone numbers)
businessCompany information
location_onBusiness location
languageIP address and browser information
analyticsUsage data and preferences
settings
4. How We Use Your Information
We use your information for the following purposes:
cloud_doneProviding and maintaining our services
app_registrationProcessing your beta access requests
notificationsCommunicating updates and support information
trending_upImproving our products and services
gavelComplying with legal obligations
shield
5. Information Security (ISO 27001 Aligned)
Following ISO 27001 principles and best practices, we implement appropriate technical and organizational measures to ensure a level of security appropriate to risk, including:
enhanced_encryptionEncryption of personal data
security_updateRegular security assessments
admin_panel_settingsAccess controls and authentication
backupRegular backup procedures
crisis_alertIncident response procedures
verified
6. Quality Management (ISO 9001 Aligned)
Our commitment to quality follows ISO 9001 principles. We:
loopRegularly review and improve our privacy processes
descriptionMaintain documented procedures
schoolProvide staff training on privacy matters
monitoringMonitor and measure our privacy performance
privacy_tip
7. Privacy Information Management (ISO 27701 Aligned)
Following privacy principles outlined in ISO 27701, we:
visibilityMaintain transparency in our data processing activities
design_servicesImplement privacy by design and default
assessmentConduct privacy impact assessments
handshakeManage third-party risks
balance
8. POPIA Compliance
In accordance with POPIA, we ensure:
account_balanceAccountability for personal information protection
ruleProcessing limitation and purpose specification
high_qualityInformation quality and openness
securitySecurity safeguards and data subject participation
how_to_reg
9. Your Rights
You have the right to:
visibilityAccess your personal information
editCorrect or update your personal information
deleteRequest deletion of your personal information
blockObject to processing of your personal information
gavelLodge a complaint with relevant authorities
contact_mail
10. Contact Information
For any privacy-related queries or to exercise your rights, please contact our Information Officer:
email
Email:
support@nts.software
language
Website:
www.nts.software
update
11. Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website. Significant changes will be communicated to users through appropriate channels.