See How NTS Finds Problems
Other Tools Can't Detect.

"We weren't sure exactly what was happening, as devices were erratic in live view and recordings. Turned out to be a low performing wireless link, and not actual NVR/camera setup."

"On May 15, 2025, our TITAN-CLOUD-SERVER stopped serving services and checking in with our NTS monitoring system from 12:20 PM to 12:40 PM SAST, as shown in the NTS uptime chart. Despite this, I could still access it via VPN. Using NTS software, we pinpointed a public-facing network egress failure at the datacenter. We shared this insight with the admins, who resolved it quickly. Without NTS this would have been difficult to pinpoint, or we might have even missed it as it was in the early hours of the morning."

"We were troubleshooting individual devices for days. NTS showed us immediately that all devices were failing at the same time - obviously a switch issue, not 20 separate device problems."

"Camera was unstable but online with missing recordings. NTS showed us the degradation cycle pattern. We could see the camera was "falling over" as time passed. We suspected a memory leak. After firmware update to fix memory leak, camera has been stable with no more missing recordings."

"NTS was already running and provided critical data. It took 5 minutes to pull the charts and confirm camera was at 100% uptime during the drowning incident. The drowning event wasn't recorded, likely because the person was already underwater when motion detection should have triggered. We answered questions about foul play - camera integrity was intact, no tampering. Motion detection sensitivity was increased to prevent future similar incidents."

"Laptop triggered warnings for higher than normal CPU average. No specific processes popped out. We contacted client, staff confirmed she's really battling to work. Laptop just not powerful enough for work she was doing. Company owner immediately ordered new laptop. We told owner about a problem he didn't know existed."

"High sustained GPU usage. Irregular GPU usage... either staff member was gaming at work, or they were bitcoin mining etc. We informed company owner, they asked us to investigate, and bitcoin mining equipment was discovered. Client requested us to remove this as part of our MSP maintenance contract."

"Wireless showed good signal-to-noise ratio, devices stayed online, but performance was inconsistent. Standard tools showed reasonable throughput but we just couldn't get performance right. Ended up rebuilding wireless link with new transport and center frequencies - we could visually see how networked devices behind link improved."

"Devices were online and functioning, but NTS showed warnings we didn't know existed. Traced to faulty POE switch on specific segment. Cable runs were long and switch underperformed. Issue resolved before client even reported it."

"User reported PC extremely slow certain times of day only. Found hard drive read/write spiking at certain times. Investigated processes over exact time period, found backup software. Client uses this PC as network share, all staff backup to this share, then backed up to cloud. All normal behaviour, but we spotted issue almost immediately. Advised client to use NAS, client did not approve, situation continued."

"We received triggers in HDD queue length for a workstation. We've learned that high queue length is a precursor to SSD or mechanical hard drive failure. With NTS we could see exactly over time what the HDD queue length looked like, even when charts showed no actual read or write data. We contacted client, they immediately informed 'yes, my PC has been extremely slow these last few days'. We replaced the HDD, all smiles, user and client happy. Replaced HDD before it failed completely."

"Three devices produced offline warnings during crucial production. Maintenance workers unplugged POE equipment for ceiling repairs. Without NTS, we wouldn't have alerted client, and worse - if something happened on site, we never would have known cameras were down for 10 minutes during crucial production cycles."