Remote support for your MSP.
Cancel the separate invoice.
NTS Remote Support is built into the platform. When a user requests support, any technician in your agency can connect: unlimited concurrent sessions, no per-seat licensing, no AnyDesk, no TeamViewer, no separate renewal.
How it works. What it replaces.
Built into the NTS platform from day one. No additional setup, no separate tool, no third-party account.
Remote support only works through deployed NTS agents. That means your connectable endpoints are exactly the endpoints you pay to manage. An MSP with 100 managed endpoints does not have 500 technicians. The math is self-limiting by design: your endpoint count sets your team size. We removed the artificial per-seat ceiling. That is all.
No seat fees. Ever.
Your remote support cost does not change when you hire. Priced per endpoint, not per technician. Add staff, not invoices.
Same flow you know
- User clicks Request Support in the Agent
- Agent generates a one-time session code
- Technician enters code in NTS Viewer
Identical to TeamViewer or AnyDesk. User-initiated only.
One platform. One invoice.
Remote support and RMM in the same tool. One subscription, ZAR pricing, no second renewal, no USD exposure.
Our relay. Our infrastructure.
Full keyboard, mouse, clipboard and file transfer over an encrypted relay. No connection without the user starting it. Every session routes through a secure NTS-operated relay we built and host in the cloud.
Built on robust UltraVNC technology. We did not simply bundle a copy and call it done. NTS implements a purpose-built remote control process utilising UltraVNC as the underlying technology stack: agent-initiated sessions, one-time codes, cloud relay routing, and full NTS platform integration. The robust UltraVNC engine makes this possible and we transfer that advantage to you.
Technician-triggered. Fully transparent.
In standard mode, the user clicks Request Support and reads their one-time code to the technician. Unattended mode automates only one thing: instead of the user reading the code out, the agent relays it back to the control panel so the technician can connect directly. The same Windows remote access prompt appears on screen. The same code is generated. Nothing is hidden - if anyone is sitting at the machine they will see exactly what is happening.
This matters for trust. Users get nervous when IT can access their PC without any visible indication. Unattended mode is designed for workstations where no one is present - after-hours maintenance, server access, or machines that need attention while the user is away.
Per-seat pricing for remote support has been the industry default for so long that most MSPs just accept it. You hire a new technician, you buy another seat. Your team grows, your tool bill grows. When last did anyone stop to ask: does this make sense?
It does not make sense. The number of technicians at an MSP is always roughly proportional to the endpoints they support. That is not a coincidence. It is the nature of the work. There is no realistic scenario where a team managing 80 endpoints suddenly needs hundreds of concurrent sessions. The per-seat ceiling was never protecting anyone from abuse. It was just margin on top of a relationship that was already fixed. Every technician in your agency should be able to connect to any user, at any time, without you counting seats. That is how it always should have worked. That is what we built.
What you pay now.
What you'd pay with NTS.
100 endpoints, 3 technicians. Your numbers will vary. The gap won't.
Switch for remote support.
Stay for the full RMM platform.
NTS isn't a remote support tool with monitoring bolted on. It's a full RMM platform where remote support is included as standard. When you switch, both problems get solved.
15-second workstation metrics
CPU, RAM, disk, GPU, network interfaces and top processes across every managed endpoint.
Full historical rewind
10 days at full resolution, 90 days of condensed daily averages. When a client says it was slow last Tuesday, you can actually check.
See how Rewind works arrow_forwardNetwork device monitoring
Uptime and latency for anything with an IP: routers, switches, NVRs, CCTV, VoIP, printers.
Anomaly alerts
Automatic notifications when metrics go outside normal ranges. Know before your client calls.
Remote Management & Automation
On-demand actions and continuous automation tasks - included in every subscription. Run remote CMD sessions, launch apps with arguments, send messages, clear temp files and reboot from the control panel. Set up Service Monitor, Process Monitor and Network Node Monitor with configurable recovery actions. Schedule recurring commands with day-of-week time windows. Broadcast tasks across an entire site at once. Every action admin-gated and permanently logged.
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