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Everything you need to know about NTS - pricing, remote support, security, setup, and more.
Brainwave Software Labs, a South African development house with close to 20 years of experience. NTS is based on direct input from their sister company - a South African MSP that's been operating for the same 20 years.
Proudly South African. We are Saffas building a ZA-first platform with data/servers located in South Africa. We're not an international company staging in ZA - we're South Africans building for South Africa first, with plans to expand internationally in due course.
To solve four core problems MSPs face:
- Tools cost too much - RMM + remote support licenses
- Platforms are too complicated - built for enterprise teams with dedicated admins
- Historical visibility is poor - "how was this machine doing on Saturday?"
- Pricing punishes growth - per-technician seats, annual increases
R5.75 per endpoint per month inc VAT (R5 ex VAT). That's less than 20 cents per device per day. Remote Support is included at this price.
100 endpoints minimum per Agency, which equals R575/month inc VAT. Below that threshold you still pay R575. Above it, every additional endpoint adds exactly R5.75. Start with your own office and grow from there - there's no rush.
No. Unlimited technicians and unlimited concurrent remote support connections are included. You pay per endpoint, not per technician.
Any device you monitor for stats consumes one endpoint license. This includes:
- Workstations & Laptops (Windows)
- Servers (Windows)
- Network Devices (routers, switches, firewalls)
- CCTV Cameras & VoIP Phones
- Cloud Instances
- Anything with an IP address
ZAR native pricing. No exchange rate risk, no international payment headaches. What you see is what you pay, every month.
Yes. NTS is designed so you can transfer 100% of costs to clients and build a profit margin on top. We just need R5.75/endpoint - how you price it for your clients is entirely up to you.
No contracts. Cancel any time. We earn your business every month, or we don't and you move on.
None. Self-service onboarding. No consultants, no setup invoice, no "onboarding fee".
Not currently, but we are open to having this conversation if it comes up. Contact us to discuss high-volume pricing.
Clear communication in advance - no stealth increases. Pricing is subject to change should markets force it, but we'll always tell you before it happens.
- CPU, RAM, disk, GPU, network interfaces, and running processes
- 15-second collection intervals
- Trend detection and automatic anomaly notifications
- Full 10-day granular rewind per device
- 365-day history (10 days full resolution, 365 days daily averages)
We record running services but are not actively displaying this in the current version. We do record the top 10 processes with their average CPU usage across 3 minutes - you'll always see the top 10 most active processes.
Live topology mapping, continuous ping monitoring, wireless zone analysis, switch health diagnostics, and historical uptime/latency data for any device with an IP. You explicitly add devices by IP - no auto-discovery, no surprise billing.
In development: On-Demand Actions & Audits - remote screenshots, device messaging, filesystem inspection, automated reports.
Planned: Automation & Monitoring Tasks - event log monitoring, website uptime, domain expiry alerts, SSL alerts, automated maintenance tasks.
Yes. Remote support is built on UltraVNC as the underlying session engine. We did not simply bundle a copy and call it done. NTS implements a purpose-built remote control process on top of that technology stack: agent-initiated sessions, one-time codes, and a secure relay we built and operate in the NTS cloud. The robust UltraVNC engine makes it possible. The implementation, the relay infrastructure, and the NTS platform integration are ours. From your technician's perspective the experience is seamless: a one-time session code, full keyboard, mouse, clipboard and file transfer, no separate account, no separate install.
The remote support is agent-licensed, not per-technician, which is why it's included at R5.75/endpoint - no separate AnyDesk or TeamViewer license required.
The remote support client is built into the agent, so any workstation running the NTS agent can be remotely supported. This is why we don't limit technicians or concurrent connections. Our implementation cannot be used on random PCs not running NTS - it only works on managed endpoints with the agent installed.
No. As a security precaution, we did not implement unattended access. We're not comfortable having the security conversation about a client workstation being accessed without the user's knowledge at 3 AM. The user always initiates the remote support session, and then the technician connects.
For dedicated servers, we recommend using established secure connections like VPN or RDP - that's the right approach for server infrastructure. This stance may change in the future, but it's our current security-first position.
14 days free, full platform access, up to 100 endpoints, no credit card required. Not a limited demo - exactly what you'd pay R575/month for after the trial. No hidden features behind paywalls.
If you continue, your first invoice is R575/month inc VAT. No hidden step-up, no forced annual commitment. If you don't continue, walk away with zero friction - no auto-billing, no "gotcha" renewals.
5-minute setup:
- Create your Agency (instant provisioning)
- Create a Site (client office, your office, branch)
- Download & install the Agent (same binary for every site)
- Metrics start flowing immediately at 15-second intervals
- Open the Control Panel and watch live metrics appear
During installation you enter three things:
- Your Agency identifier (3-5 letter code of your choosing)
- Your Site code (specific to this location)
- A Security Key
Same installer binary for every site - no site-specific build needed.
Windows-native and lightweight. No Java, no Electron, no 400MB RAM footprint. Runs quietly in the background without impacting your users.
No! The NTS agent dials out from the device - the system never dials in. This means no ports forwarded, no specialist VPNs, no network configuration required. Each agent dials out and adds its stats to the cloud. You access stats in the cloud, not on the actual agents.
One lightweight Agent installed on each device dials out to the Secure NTS Cloud, which feeds into your dashboard and tools. No on-premises server required, ever.
10 days of full-resolution data at 15-second intervals. After 10 days, data is rolled into daily averages (24 data points per metric, per day) for 12-month historical rewind.
The agent queues metrics locally and sends them as a pool every 60 seconds. If a cycle is missed due to connectivity, the pool grows and metrics are pushed when internet is restored. Note: this buffer is not persisted across agent restarts or workstation reboots.
Technically yes, but we have disabled this in the current version. All devices currently collect at 15-second intervals. We may re-introduce configurable intervals in a future update.
Devices are grouped by "site". For a large business, we recommend creating a site per department. Networked nodes can be filtered and grouped via device type, status, etc.
When a laptop enters sleep mode it stops sending stats. Stats resume automatically when the device wakes.
All data is stored in South Africa. We are a ZA-first platform with South African data infrastructure.
Yes, by design - everything is co-located in South Africa.
Data is transmitted through secure SSL connections to the NTS cloud. Metric data for an agency is not encrypted at database level, but user account credentials and authentication data are. Only authorised users of an agency can see their agency metric data when logged in.
Yes. We have operator levels built in, as well as access control to sites by technician. You can assign certain sites to certain technicians and allow certain techs to perform administrative functions.
We currently store no user-specific data, purely metrics as collected through the Windows WMI interfaces.
Every remote support session routes through a secure relay we built and host in the NTS cloud. No peer-to-peer, no direct exposure. The user at the endpoint always initiates the session - no connection can be made to a device without the user starting it. Full keyboard, mouse, clipboard and file transfer run over this encrypted relay.
Yes! Both the NTS dashboard and NTS agent can be branded with your agency name and logo. It will still be an "NTS" product under the hood, but your agency name and logo is prominently displayed. You can also give clients "view only" access to any site if they want to view their own metrics.
We aim for 100% uptime, but technology happens. For support queries we operate on a 1 business day model, weekdays. We mostly answer queries within minutes or hours depending on staff availability.
No formal program, but by using NTS and passing costs through to clients, you are in effect acting as a reseller. We do not offer a program where you can sell NTS to other MSPs.
You can set where email notifications are sent via an email address. It's entirely up to you. Most MSPs send this to their ticketing systems and handle client communication from there as required.
We are actively working on getting this live. We feel it's a crucial part of being able to generate a monthly report to share with your clients. Contact us to tell us exactly what you need.
No. No existing API is available for this. If it's requested and becomes popular, it will be added to the roadmap.
No. No existing API is available for this. If it's requested and becomes popular, it will be added to the roadmap.
Because NTS is distributed, you never feel any performance impact. You're not hosting the NTS system on-prem. Your statistics are stored on scalable, modern VPS servers managed to account for scale as required. For you as the client, 1 endpoint = 10,000 endpoints. For very large sites, we recommend splitting into multiple smaller sites for easier management.
- Workstations & Servers: 30-70 MB per device, per month
- Network Nodes: 10-20 MB per device, per month
We don't have a migration roadmap, as NTS is just too different from other existing platforms. The good news is the setup is so fast that starting fresh is often simpler than a migration would be.
There is no reason why this should not be possible.
No, not at this time. Our platform is just too different from what is currently out there to support a meaningful import.
Not currently. If this is a popular request, we'll work on adding this.
Yes.
We do not support mobile devices for running agents. NTS is currently Windows-based.